1. Introduction

Ondifloor (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data . This Privacy Policy explains how we collect, use, store and protect information when you visit our website ondifloor.co.uk or interact with our services.

We comply with the UK Gerenal Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect the following types of information:

• Personal information: Name, email address, phone number, billing/shipping address, payment details (processed securely via third-party providers).
• Account information: Login details if you create an account.
• Transaction Data: Records of purchases, order history, and payment confirmations.
• Technical Data: IP address, browser type, operating system, device information, and cookies.
• Usage Data: Pages visited, time spent on site, and interactions with our content.
• Marketing Preferences: Your choices regarding newsletters, promotions, and updates.

3. How We Use Your Information

We use your information to:

• Process your orders.
• Deliver your orders which may be delivered through a third party provider.
• Manage customer accounts and provide support.
• Improve our website, products and services.
• Send marketing communications (only if you have opted in).
• Comply with legal obligations (e.g., tax and accounting requirements).
• Detect and prevent fraud or misuse of our services.

4. Legal Basis for Processing

We process personal data under the following legal basis:

• Contractual necessity: To fulfill orders and provide services.
• Consent: For marketing communications and optional features.
• Legal Obligations: To comply with UK law.
• Legitimate interests: To improve services, secure our platform, and grow our business.

5. Sharing Your Information

We do not sell your personal data.

However, we may share information with:

• Service Providers: Payment processors, delivery companies/distributors, IT support, and analytics providers.
• Legal Authorities: When required by law or to protect our rights.
• Business Transfers: In case of merger, acquisition, or sale of assets.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined above, comply with legal obligations, and resolve disputes. Transaction records are typically kept for 6 years in line with UK tac law.

7. Your Rights

Under UK GDPR, you have the following rights:

• Access your personal data.
• Request correction of inaccurate data.
• Request deletion of your data (“right to be forgotten”).
• Object to processing or restrict how we use your data.
• Request data portability.
• Withdraw consent for marketing at anytime.

To exercise these rights, contact us at Support@ondifloor.co.uk.

8. Security

We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction. Payment information is processed securely by trusted third-party providers.

9. Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact:

Ondifloor

Email: Support@ondifloor.co.uk

Cookies

1. What Are Cookies?

Cookies are small text files placed on your device when you visit our website. They help us provide a better browsing experience by remembering preferences, analysing site performance, and enabling certain features.

2. Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., shopping cart, secure login).
• Performance & Analytics Cookies: Collect information about how visitors use our site (e.g., Google Analytics).
• Functional cookies: remember your preferences (e.g., language, region, saved settings).
• Advertising & Marketing Cookies: Track browsing habits to deliver relevant ads and promotions.

3. How We Use Cookies

We use cookies to:

• Ensure the website operates smoothly.
• Improve site performance and usability.
• Analyse visitor behaviour to enhance our services.
• Deliver personalised content and marketing (if you consent).

4. Third-Party Cookies

Some cookies are set by third parties, such as:

• Analytics providers: (e.g., Google Analytics)
• Advertising Networks that deliver targeted ads.
• Social media platforms if you share content via plugins.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

5. Managing Cookies

You can control cookies through your browser settings:

• Block all cookies.
• Delete existing cookies.
• Set preferences for specific sites.

Please note: disabling cookies may affect website functionality (e.g., checkout process)

6. Consent

When you first visit ondifloor.co.uk, you will see a cookie banner. By continuing to use the site, you consent to our use of cookies as described in this policy. You can withdraw consent at any time by adjusting your browser settings or cookie preferences.

7. Comments

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

8. Contact Us

Ondifloor

Email: support@ondifloor.co.uk